Terms & Conditions

  • The cost of courier and handling charges for return / buyback shall be borne by the customer.
  • Submission of Original Invoice is Mandatory.
  • If any coupons/ vouchers/ discounts were used during purchase, that amount will be deducted
  • Any product can be exchanged only once.
  • Exchange/ Return/Buyback shall be subject to verification of original product as per the standard purity norms and decision of Antara in this regard shall be final and binding on the customer.
  • Damaged product should be reported to Antara within 24 hours of delivery of product to Customer.
  • All items must be returned in their original condition, unworn and unaltered.
  • Damaged products will neither be exchanged nor bought back by the Company.
  • Refund via NEFT/RTGS would take 10-15 working days.
  • We will exchange any item for an item in the same category (eg. You can exchange a gold jewellery for a gold jewellery). Also, you need to pick up something of an equal or higher value.
  • When any piece of Jewellery is received for Exchange/Refund, we will send it to the Lab for a quality check. A positive response from the Lab and we will initiate the exchange / refund process within 15 working days.
  • You can exchange products only on our site and not at the brand's retail outlets.
  • Schemes running at the time of initial purchase will not be valid at the time of exchange.
  • Disputes (if any) will be subject to Mumbai Jurisdiction.
  • The Policy of Conflict of Terms is applicable on all Exchanges and Buy-Backs.
  • The policies are subject to change without prior notice.